Frequently Asked Questions

Find answers to the most common questions about our products, orders, and shipping.

Do you offer custom manufacturing or customization?

Yes, we specialize in custom manufacturing and product customization. We can work with your designs, specifications, and branding requirements to create a product tailored to your needs.

Do you provide samples?

Yes, we can provide samples for your evaluation. Sample availability depends on the product:

· Standard Products: Samples of existing items are usually available for a small fee.

· Custom Products: We can produce a custom sample based on your specifications. This involves a sample fee to cover setup and material costs.

Is the sample cost refundable?

Yes, the sample fee is typically deducted from your first bulk order invoice. Shipping costs for samples are usually non-refundable.

How long does it take to receive a sample?

Sample lead time is generally 5-10 business days after confirmation and payment, depending on the complexity.

What payment methods do you accept?

We accept the following secure payment methods:

· Bank Transfer (T/T)

· Credit Card (via secure payment gateway)

· PayPal

How do you ship orders?

We work with reliable shipping partners like DHL, FedEx, UPS for small parcels, and various freight forwarders for sea and air shipments for larger volumes. We will recommend the best shipping method based on your order's size, weight, and urgency.

What are your shipping costs?

Shipping costs are calculated based on the destination, package weight/dimensions, and chosen shipping method. The final shipping cost will be confirmed and included in your invoice.

How long is your production lead time?

Lead times vary depending on the product complexity and order quantity.

· Standard Products: 3-7 business days after payment.

· Custom Orders: Typically 15-30 business days after sample approval and deposit receipt. A precise timeline will be provided in your quotation.

Can I track my order?

Yes. Once your order is shipped, we will provide you with a tracking number and a link to monitor your shipment's status in real-time.